Before your return your item, you must contact us at firstname.lastname@example.org to obtain a Return Authorization Number (RA#). If you send us a shirt without an RA#, we will not be able to process your return. Upon approving your return, we'll send you the RA#. You must ship your return to us within 5 days of receiving the RA number or we may not be able to process your return. Once we receive your item, we’ll process your refund.